Privacy Policy
Effective Date: 10/11/2025
Introduction
Ice Plug Canada (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, www.iceplugcanada.ca, or make purchases through our WooCommerce store.
We adhere to the Personal Information Protection and Electronic Documents Act (PIPEDA) and all applicable Canadian privacy regulations.
Information We Collect
We collect the following types of information:
- Personal details: Name, phone number, email, shipping/billing address.
- Payment information: Processed securely through trusted third-party gateways; we do not store full credit card details.
- Account data: Login credentials, preferences, and purchase history (if you create an account).
- Usage data: IP address, device type, browser, and pages visited (for analytics).
- Cookies: Small files stored on your device to improve browsing experience.
How We Use Your Information
Your data helps us:
- Process and fulfil orders efficiently.
- Communicate order updates and delivery information.
- Provide personalized shopping experiences.
- Prevent fraud, ensure security, and comply with laws.
- Send marketing emails (only if you opt-in).
- Improve our website and services.
Data Sharing
We share data only with trusted partners:
- Payment processors: For secure transactions.
- Shipping carriers: To deliver your orders.
- Analytics tools: Such as Google Analytics to improve site performance.
- Legal authorities: If required by law.
We never sell your personal data.
Data Retention & Security
Your information is retained only as long as necessary for legitimate business purposes or as required by law.
We use SSL encryption, secure hosting, and limited employee access to protect your information.
Your Rights
Under PIPEDA, you have the right to:
- Access your data.
- Request correction or deletion.
- Withdraw consent for marketing.
- File a complaint with the Office of the Privacy Commissioner of Canada.
To exercise these rights, contact us:
📧 sales@iceplugcanada.ca | 📞 +1 581 997 4919
Contact
Ice Plug Canada
1779 Rue Careau, Québec, QC G1M 4E5, Canada
🌐 www.iceplugcanada.ca