Refund and Return Policy
Eligibility
You may request a return within 30 days of delivery if the product is:
- Unused and unopened
- In its original packaging
- Accompanied by proof of purchase
Certain items (e.g., sterile or disposable medical products) cannot be returned due to hygiene regulations.
Process
- Email sales@iceplugcanada.ca with your order number and reason for return.
- Our team will approve and provide return instructions.
- Ship the item using a trackable courier.
Refunds
Once received and inspected, refunds are processed within 5–10 business days to your original payment method.
Damaged or Incorrect Items
Report any damaged or wrong items within 48 hours of delivery for a free replacement or full refund.